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Terms & Conditions

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Last updated: 4 November 2025 

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Welcome to Proper Roast (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website www.properroast.co.uk (the “Site”) and your purchase of products from us.

By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or make a purchase.

1. About Us

2. Use of Our Website

  • You must be at least 18 years old to make a purchase.

  • You agree to use this website only for lawful purposes.

  • We may suspend or terminate access to the Site at any time for maintenance or misuse.

3. Products and Availability

  • All products and descriptions on our website are subject to availability and may be withdrawn at any time.

  • We make every effort to display product images and descriptions accurately, but packaging or appearance may differ slightly.

  • Prices are shown in Pounds Sterling (£) and include VAT (if applicable).

4. Orders and Payment

Placing an Order

  • When you place an order, you make an offer to purchase products from us.

  • You’ll receive an email acknowledging your order.

  • Your order is accepted once payment is processed and you receive a confirmation email.

Payment

  • Payments are securely processed through Wix Payments, Stripe, or PayPal.

  • We do not store your full payment details.

  • You agree to provide accurate billing and delivery details.

5. Delivery

  • We deliver within the United Kingdom (and selected international destinations if offered).

  • Delivery times are estimates; delays may occur due to courier or postal services.

  • Delivery costs are displayed at checkout.

  • Risk in the goods passes to you upon delivery, but ownership remains with us until payment is received in full.

6. Returns and Refunds Policy

Because our products are food items, we cannot accept returns or exchanges once an order has been dispatched or delivered.
This is in accordance with Regulation 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which excludes perishable or consumable goods from the right to cancel.

Exceptions

We will, of course, replace or refund items that:

  • Arrive damaged, defective, or incorrect

If you receive a damaged or incorrect order, please contact us within 7 days of delivery at proper.roast.coffee@gmail.com, including your order number and a photo of the issue.
We will assess the claim and arrange a replacement or refund as appropriate.

Cancellations

Orders cannot be cancelled once they have been processed or dispatched, as our products are perishable and prepared to order.

7. Prices and Promotions

  • Prices may change at any time without notice.

  • Promotions or discount codes may be withdrawn or amended at our discretion.

  • Only one discount code can be used per order unless otherwise stated.

8. Accounts and Security

  • If you create an account, you must keep your login details secure.

  • You are responsible for all activity that occurs under your account.

  • We reserve the right to suspend or terminate accounts if misuse is detected.

9. Intellectual Property

All website content (text, images, graphics, and designs) is owned by or licensed to Proper Roast.
You may not copy, reproduce, distribute, or modify any content without our written consent.

10. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential losses resulting from the use of our Site or products.

  • Our total liability for any claim shall not exceed the total amount paid for the relevant product(s).

  • Nothing in these Terms limits or excludes our liability for death, personal injury, or fraud caused by our negligence.

11. Privacy and Data Protection

Your personal data is handled in line with our Privacy Policy and UK data protection law.
By using our website, you agree to this processing and confirm the information you provide is accurate.

12. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our control, such as strikes, courier issues, or extreme weather.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have questions about these Terms, please contact us at:

Email: proper.roast.coffee@gmail.com

15. Changes to These Terms

We may update these Terms and Conditions at any time.
Any updates will take effect immediately upon posting on this page.
You are encouraged to review this page periodically for changes.

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